Refund policy

At Newman’s Brew, we aim to make sure every customer enjoys a fresh and satisfying coffee experience. If you are not fully happy with your purchase, we’re here to help.

1. Returns

Due to the nature of our product (coffee beans, instant coffee, and consumables), we only accept returns if:

• The product arrived damaged,

• The wrong product was delivered, or

• Your order was incomplete.

To be eligible for a return, the item must be unused, unopened, and in the same condition in which you received it.

2. Refunds

Once we receive and inspect your returned item, we will notify you via email.
If approved, your refund will be processed and credited to your original payment method within 5–7 business days.

Non-refundable items:

• Opened or used coffee products

• Discounted or sale items

• Gift cards

3. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same product, please contact our support team.

4. Order Cancellation

Orders can only be cancelled within 1 hour of purchase.
Once the order has been processed or shipped, cancellation is no longer possible.

5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our mistake (damaged, wrong item, etc.).

6. How to Contact Us

For refund or return requests, please email us at:
info@newmansbrew.com
Include your order number, photos (if applicable), and a short description of the issue.